Effective Date: November 4, 2024

At Planta Pura Vegan Eats, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, services, and products.

By using our website and/or services, you agree to the collection and use of your information in accordance with this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect personal information from you when you use our services, sign up for our newsletter, place an order, or contact us. The types of information we may collect include:

• Personal Identification Information: Name, email address, phone number, billing address, shipping address.

• Payment Information: Credit card details, billing information, and other financial data (processed securely by third-party payment processors).

• Account Information: Username, password, and preferences.

• Order History: Details of the vegan meal plans, products, and services you have purchased.

• Health and Dietary Preferences: Information provided for customizing meal plans (e.g., allergies, dietary restrictions).

• Website Usage Data: IP addresses, browser type, pages visited, and other usage data collected through cookies or tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

• To Process Orders and Deliver Services: We use your information to process orders, manage deliveries, and fulfill your meal prep requirements.

• To Improve Our Services: We may use your data to personalize your experience, improve our products, and better serve your needs.

• To Communicate with You: We may contact you with order updates, marketing communications, promotions, or other information relevant to your subscription or orders (you can opt out of marketing emails at any time).

• To Provide Customer Support: We may use your data to respond to inquiries, provide customer support, and address any issues.

• Legal Compliance: We may use your information to comply with legal obligations, such as responding to a subpoena or enforcing our terms and conditions.

3. How We Protect Your Information

We take the protection of your personal data seriously. We implement a variety of technical and organizational measures to ensure your information is secure:

• Encryption: Sensitive data, such as payment details, is encrypted using Secure Socket Layer (SSL) technology.

• Data Retention: We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

• Access Control: Only authorized employees and third-party service providers who need access to your data for business purposes are permitted to handle your information.

4. Sharing Your Information

We may share your personal information with third parties under the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist in business operations such as payment processing, meal delivery, customer service, and marketing. These service providers are obligated to keep your information secure and confidential.

• Legal Compliance: We may disclose your information when required by law, such as to comply with legal obligations, protect our rights, or respond to lawful requests by public authorities.

• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze trends, and improve services. Cookies may be used to:

• Track your activity on our website.

• Recognize you when you return to our site.

• Analyze website traffic and usage patterns.

You can control cookie settings through your browser settings. However, disabling cookies may impact your ability to use certain features on our website.

6. Your Privacy Rights

You have the right to:

• Access: Request access to the personal data we hold about you.

• Correction: Request corrections to any inaccurate or incomplete information.

• Deletion: Request that we delete your personal data, subject to certain legal exceptions.

• Opt-Out: Unsubscribe from marketing emails and notifications at any time.

• Portability: Request a copy of your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from an individual under 18, please contact us, and we will take steps to delete such data.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before submitting any personal information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

Planta Pura Vegan Eats, LLC
1111 San Jose Blvd, Suite 56, #1184, Jacksonville, FL 32223
Support@plantapuraveganeats.com